From Enrolment to Activation Guide
Step 1: Research and Course Selection
Your journey begins with reviewing the course brochure, which outlines key details about the training program, including its objectives, content, duration, and expected outcomes. Based on your preferences, learning style, and availability, you can then choose the most suitable delivery method: instructor-led training, self-study, or eLearning.
Step 2: Enrolment in the Course
You can enroll either through the PECB website or by booking via our website. The distinction between these two options is as follows:
• Enrolling through the PECB course platform primarily indicates your intention to study with an instructor, either in-person or live virtual. While some candidates may prefer the self-study option, this preference is not visible to us through the platform.
• Submitting a booking via our website provides more flexibility, allowing you to choose from in-person, live virtual, self-study, or eLearning options by selecting the appropriate Booking Form.
Regardless of the chosen method, once the enrolment or booking is completed, an automated email notification is sent to our team, prompting the next steps in the registration process.
Step 3: Offer Issuance and Acceptance
Once the booking email is received, we typically respond promptly between 8:00 AM and 10:00 PM GST, depending on the time of day. During these working hours, our team will review your enrolment and send you an official offer via email. To ensure you receive our communications without delay, please whitelist the email address listed in the footer of the course brochure.
After reviewing our offer, please accept it by responding to our email.
Step 4: Invoice Generation and Payment Process
Once the offer is accepted, we will generate an invoice and email it to you. The invoice also outlines the cancellation policy and specifies the available payment method, which is bank transfer only. Our payment method is not based on preference, but rather on legal and security requirements that we are obligated to follow as mandated by UAE Commercial Law under the terms of our business license.
Moreover, bank-to-bank SWIFT transfers:
• Ensure full transparency of both the payer and the payment recipient
• Prevent credit card fraud
You are expected to make the full payment and cover any bank charges associated with the transfer.
Step 5: Confirmation and Onboarding
Upon successful payment, you will receive a course activation confirmation, along with a welcome pack and access details for the course materials. Depending on the selected delivery method, you will also receive either a voucher code (for self-paced options) or a schedule of upcoming sessions and access link (for instructor-led formats). For instructor-led training, the voucher code will be emailed to you on the final day of the course.
With these resources in hand, you are fully prepared to begin your training journey.